To obtain a service credit, you must send a request by sending an email message to firstname.lastname@example.org. To be eligible, the credit application (i) must include your account number in the subject of the email message (the account number is available at the top of the AWS Account Activity page); (ii) in the text of the email, the data and times of each error rate incident are unequally zero, which you claim to have experienced; (iii) include server requirement protocols that document errors and confirm your alleged defect (all confidential or confidential information contained in such protocols must be removed or replaced with asterisks); and (iv) within ten (10) business days of the end of the billing period in which the errors occurred. If we confirm the percentage of monthly uptime for the month of such a request and is less than 99.9%, we will present the service credit to you in a billing period after the month in which the error occurred. If you do not provide the request and other information as requested above, you will be disqualified from receiving a service credit. This Amazon S3 Service Level Agreement (« SLA ») is a policy that governs the use of Amazon S3 and Amazon S3 Glacier (an « Amazon S3 Service ») and applies separately to each account using an Amazon S3 service. In the event of any conflict between the terms of this SLA and the terms of the AWS Customer Agreement or any other agreement with us that governs your use of our services (the « Agreement »), the terms of this SLA apply, but only to the extent of such conflict.