Amazon S3 Service Level Agreement

Does this mean that if the operating time of a given category of services, say S3 Standard Infrequent Access, is less than 99.0% in a given month, but greater or equal to 95.0%, we must open a ticket and Amazon compensate us at 25%? This means that AWS guarantees that there will be a 99.9 up-to-time for standard S3 A memory. Any number below this number in your billing cycle means that AWS has not fulfilled its commitment (within the defined levels and limits). This Amazon S3 Service Level Agreement (« SLA ») is a guideline that governs the use of Amazon S3 and Amazon S3 Glacier (an « Amazon S3 Service ») under the terms of the amazon Customer Agreement (the « AWS Agreement ») between Amazon Web Services, Inc. and its associated companies (AWS), « we », « us » or « we ») and users of AWS services (« you »). This SLA applies separately to any account that uses an Amazon S3 service. Unless otherwise stated, this AAA is subject to the terms of the AWS Agreement and the wholesale terms are of the importance set forth in the AWS Agreement. We reserve the right to change the terms of this SLA in accordance with the AWS Agreement. By clicking « Post Your Response », you agree to our Terms of Use, Privacy Policy, and Privacy Policy If you paid US$100 for STANDARD A3 memory in your billing cycle and the total availability of the service (in this billing cycle) is %98, you will receive a credit of $US 25 for use in AWS services. SLA can depend on different metrics such as availability, response time of open tickets, etc. It is an agreement between the supplier and the customer. The AWS SLA for S3 is availability.

To obtain a service credit, you must send a request by sending an email message to To be eligible, the credit application (i) must include your account number in the subject of the email message (the account number is available at the top of the AWS Account Activity page); (ii) in the text of the email, the data and times of each error rate incident are unequally zero, which you claim to have experienced; (iii) include server requirement protocols that document errors and confirm your alleged defect (all confidential or confidential information contained in such protocols must be removed or replaced with asterisks); and (iv) within ten (10) business days of the end of the billing period in which the errors occurred. If we confirm the percentage of monthly uptime for the month of such a request and is less than 99.9%, we will present the service credit to you in a billing period after the month in which the error occurred. If you do not provide the request and other information as requested above, you will be disqualified from receiving a service credit. This Amazon S3 Service Level Agreement (« SLA ») is a policy that governs the use of Amazon S3 and Amazon S3 Glacier (an « Amazon S3 Service ») and applies separately to each account using an Amazon S3 service. In the event of any conflict between the terms of this SLA and the terms of the AWS Customer Agreement or any other agreement with us that governs your use of our services (the « Agreement »), the terms of this SLA apply, but only to the extent of such conflict.

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